Your Esplanade Experts
We are onsite. We know Esplanade. We are Esplanade.
NPA specialises in a diverse range of real estate services. From beachside and beachfront off-the-plan sales to the resale of established apartments from our exclusive projects, we excel in connecting clients with their ideal homes.
Our expertise extends to building management and residential leasing, ensuring individuals find the perfect place to call home. As well as commercial leasing, where we facilitate strategic partnerships for business success.
How can we help?
Contents
00:00 Introduction and Gate Access
01:55 Car Access and Basement
03:43 Letterbox and Parcels
04:03 Basement, Bike Racks and Traffic Signals
05:35 Lift Lobby, Bin Chutes, Water Meters and Electrical 08:27 Apartment Central Aircon
12:05 Bedroom Air Con, Fans, Lighting and Internet
13:08 Internet, Power Switchboard and Water
14:48 Laundry, Water, Dryer Power / Extractor fan
15:54 Bathroom extractor fans
16:34 Balcony, power, gas and water
16:54 Kitchen, fridge, Induction cooktop, extraction fan, bins, dishwasher, ovens, and ziptap.
20:55 Intranet, building requests and communications / information
23:51 Common areas, pool, gym, showers, BBQ and Body Corporate.
Security
For your safety, please ensure that all doors are closed properly when you enter the building. Do not prop open fire escape doors as this lets anybody enter the building, and gives them access to all levels.
Pool Area
A reminder that pets and glass are not allowed in the pool area.
Emergencies Process
- In the event of an emergency please see below contacts:
- Fire – Call 000
- Security – Emergency 000
- Intruders, resident breaking rules, loud music, incidents of theft, regarding noise – Ozi Security – 1300 075 098
NB: If issue is relating to a resident apartment the cost will be on charged to the resident. - If kids are in the pool area, call 131 444 (Police Link)
- Intruders, resident breaking rules, loud music, incidents of theft, regarding noise – Ozi Security – 1300 075 098
- Lift breaking down – To place a call, please contact or office in business hours 07 3286 6822 or our 24-hour call centre 07 3063 5901 for outside of business hours emergency call outs.
- Urgent building electrical & plumbing issues – Oceanside Services 07 5520 7100
$185 inc GST 1st half hour, $185 inc GST. per hour thereafter - Lockout – Able Security 07 3393 9500
Able Cost – 5pm-4.30am $297 /8am-4.30pm $250.25
Residents need to advise locksmith there is a lockbox onsite which they have access to to gain entry - Other – NPA 07 5677 0511
Building and Maintenance Request Process
- Request
Complete the building request in Mybos – Log into your app and click maintenance request - Review
Your request is reviewed by the building management team and approval is sought by the building committee.
- Approve
You will be notified of the outcome, and if the request is approved, it will be scheduled with the building caretaker, with status changes by caretaker updating your case
Building and Incident Report Process
- Incident: Incident occurs
- Communicate: Complete incident report in Mybos – Log into your app and click maintenance request
- Review: Your incident is reviewed by the building management team and communicated to the committee.
- Notification: You will be notified of the outcome.
Restricted Keys Request Process
Restricted keys can be ordered through Able security via the below process at a cost of $36.81 each
PLEASE NOTE PAYMENT NEEDS TO BE MADE TO ABLE SECURITY AND NOT NPA.
- Complete the Able Security form (see link here), by indicating your unit number, adding your details, your billing details and your contact number. Keys will be sent to an address.
- Once the form is completed, please submit a building request and attach form (NPA need to sign the form or keys will not be ordered).
- We will then check the authority ownership and sign sending to Able Security and will CC yourself.
- Please then make contact with Able Security to arrange payment to you directly.
FOB & Remote request Process
For any additional or lost fobs, please contact Mike from Seaside solutions.
- Please email [email protected] Provide your unit number, full name and number of tags required.
- Cost $66 per tag. Please allow 5-7 days for delivery to your mail box
- Please contact the supplier direct to place your order on 07 5539 6644 or email [email protected]
- Kindly arrange collection directly from the supplier
Moving Request Process
1) Complete move in request by selecting time that works ( See link above)
Move in times 7.00am- 11.00am / 11.00am – 3.00pm Monday – Friday
- Please note we will have a caretaker onsite who, so if residents need to use elevator to get to their level they can speak to resident or caretaker.
- We ask all residents where possible to use fire stairs when move ins are being performed
2) Attend site on allocated date with removalist
- As tenants will be living onsite and may need to use the lift we ask that if urgent residents contract the resident moving in by calling 0420 102 733 . This number is redirected to residents who are moving in at their allocated time
What will happen if my removalist or delivery truck is late during my allocated time?
Priority will be given to the person allocated at the specific booking time. If you’re late or don’t finish within your allocated time, you will need to book in a time in the next available time.
FAQs
Developer – Pask
Contact: nevpask.com.au
Builder – Hutchinson
Contact: [email protected]
Building Management – NPA
Please contact your preferred internet supplier for nbn.
Sign up with Origin Energy for your electricity, see link for documents – click here
The Body Corporate will bill all charges for Gas on your quarterly statements.
Priority will be given to the person allocated at the specific booking time. If you’re late or don’t finish within your allocated time, we will endeavour to continue your move-in at the next available time.
We have allowed for small items to be delivered for residents by having move ins finishing at 3:30pm each day. Please speak with your delivery company and request that delivery be after this time. You can then utilise the elevators with padding to move 1 off items into your apartment.
To Report a genuine construction defect during the 12month DLP, Please email: Hutchinson Builders on [email protected]
Please include your full name, contact details, unit number and as much information about the issue, the location of the defect and attach photos or a video.
Once they receive your notification, they will aim to achieve a suitable solution in line with their rectification streams: Emergency Repairs within 8 hours, Critical Repairs within 24hours and General Repairs within 4 working weeks.
The above is a guide only. In some cases, they may need assistance from a third party subcontractor or supplier to rectify the issue which could require additional time for works to be completed.
More Fobs can be ordered, as per above process.
All residents are reminded to park in their own allocated park/s. We note that some cars have remained in non-allocated parks, and if this persists we will arrange for the cars to be towed at the owner’s expense.
Please refer to your Strata Dynamics Welcome Pack for information for how to access a copy of the by-laws. These documents are sent to each Owner as soon as we receive confirmation of ownership from their solicitor. If you didn’t receive these please contact Strata Dynamics.
This will be held in 4-6 months from settlement being September with Strata Dynamics communicating in the coming weeks, please see the Welcome Pack for information on joining the committee. These documents are sent to each Owner as soon as we receive confirmation of ownership from their solicitor.
LOT IMPROVEMENT APPLICATION FORM
Under forms, you can find the link for lot improvement applications (which over bonnet storage for the car parking spaces would fall under)
When Strata receives a completed application, they have a look over it and then forwards it to the Committee for consideration.
Please complete Pet application form and email it to strata dynamics, this can be found on their portal.
Please contact your agent to arrange keys and welcome pack, these are scheduled to be handed out on settlement date with a team member onsite from 10-2pm.
For any additional or lost keys please contact Mailmaster Mailboxes
- Phone: 1300 794 555
Email: [email protected]
Rubbish Removal
Each resident is responsible for the removal of all rubbish associated with their move-in including; packing boxes, bubble wrap, paper wrap, furniture and appliance boxes etc. Please remove your rubbish and DO NOT throw it in the communal bin. There will be a cost charged to any residents who dispose of moving materials in the communal bin.
1800 468 586 (1800 Got Junk)
No call out charge for quote, can remove the same day if you are happy with the quote. Prices are based on volume.
Gold Coast Rubbish Removal 0404 909 242
Prices would be between $200 – $300 depending on amount of rubbish.
Man & A Ute 0405 697 793
Prices start from $180 per ute load.
